1. Return and Refund Policy

Last updated: October 20, 2026

Thank you for shopping with Vonelia. This Return and Refund Policy explains the conditions applicable to returns, refunds, replacements, and cancellations.

30-Day Returns

Customers may request a return within 30 days of delivery.

To be eligible:

• The product must be unused, unworn, and in its original condition.
• The product must not have been washed, altered, stained, damaged, or modified.
• Original packaging, tags, and accessories should be included where applicable.
• Proof of purchase and the original order number must be provided.
• Customers must contact us before returning an item and follow the return instructions provided.

Products returned without authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If an item arrives damaged, defective, or materially different from what was ordered, contact vonelia@use.startmail.com within 7 days of delivery.

Provide:

• Order number
• Date of purchase
• Full name used for the order
• Description of the problem
• Clear photographs showing the issue

After reviewing the claim, Vonelia may provide a replacement, refund, or other appropriate remedy.

Change of Mind, Size, or Preference

Returns due to size, fit, color preference, or change of mind may be accepted within the 30-day return period provided the product remains eligible for return.

Customers are responsible for reviewing product information and available sizing information before purchasing.

Return shipping for preference-based returns is the customer's responsibility unless otherwise required by applicable law.

Non-Returnable Items

Unless defective or incorrectly supplied, we cannot accept returns for:

• Products showing signs of wear or use
• Washed products
• Altered or modified products
• Products damaged after delivery
• Gift cards
• Personal-care or hygiene products that have been opened or used
• Final-sale products where legally permitted

Nothing in this policy limits consumer rights that cannot legally be excluded.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns.

When a verified return results from a defective, damaged, or incorrect product supplied by Vonelia, an appropriate remedy will be provided.

Do not return products to the address appearing on the original shipment without first receiving return instructions.

Refunds

Eligible returns will be inspected after receipt.

Approved refunds are issued to the original payment method.

Banks and payment providers may require additional business days to post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Order Cancellations

Orders may enter fulfillment shortly after purchase.

Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation once fulfillment has begun or the order has shipped.

Contact

Vonelia
Email: vonelia@use.startmail.com