2. Privacy Policy

Last updated: October 20, 2026

This Privacy Policy describes how Vonelia collects, uses, discloses, and processes personal information when customers visit our store, place an order, contact us, or otherwise interact with our services.

Information We Collect

Depending on your interaction with our store, we may collect:

• Name
• Email address
• Telephone number when provided
• Billing and shipping addresses
• Order and transaction information
• Payment-related information
• Customer service communications
• IP address
• Browser and device information
• Website activity
• Cookie and similar technology information

Payment information may be processed directly by third-party payment providers.

How We Use Information

We may use personal information to:

• Process and fulfill orders
• Process payments and refunds
• Arrange shipment and delivery
• Provide tracking information
• Communicate regarding purchases
• Provide customer support
• Detect and prevent fraud
• Protect our website and customers
• Improve our products and services
• Analyze website performance
• Measure advertising performance
• Provide marketing communications where permitted
• Meet applicable legal obligations

Sharing of Information

Information may be shared as reasonably necessary with service providers such as:

• Shopify
• Payment processors
• Fulfillment providers
• Shipping carriers
• Customer service providers
• Fraud-prevention services
• Analytics providers
• Advertising and marketing platforms

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for:

• Essential website functionality
• Customer preferences
• Analytics
• Security and fraud prevention
• Advertising and marketing measurement

Data Retention

We retain information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Customer Privacy Rights

Depending on applicable law, customers may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain copies of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent

Requests may be submitted to vonelia@use.startmail.com.

We may need to verify a customer's identity before completing certain requests.

Security

We use reasonable safeguards intended to protect customer information. No method of electronic storage or transmission can be guaranteed to be completely secure.

Contact

Vonelia
Email: vonelia@use.startmail.com